With the development of IT technologies, the gambling business has received plenty of interesting opportunities. Chatbots are considered the trend of 2021, which has become one of the most convenient and effective tools for the improvement of gambling services and retention of the target audience.
Artificial intelligence in gambling clubs is one of the main market trends in the coming years. According to PwC forecasts, by 2030, the contribution of neural networks to global GDP will reach 15 trillion dollars.
Chatbots are also considered AI technologies and are used in business as an interactive and self-learning intermediary between casino operators and users. It is an online assistant that performs programmed tasks.
No company wants to hire more staff because such a process requires significant internal costs and time expenditures. Moreover, it often happens that employees simply cannot cope with the increase in customers.
Launching an online casino with chatbots is a great alternative to hiring and training dozens of staff of the support service.
The program performs the same tasks as a human:
The robot is suitable for any automated activity.
Casino software on the basis of AI can be visualised in 2 ways:
The system can solve almost all the tasks associated with communication with customers, thus releasing operators from the need to attract the audience and deal with technical support issues.
Stages of the development of a gambling robot
Selection of the platform
Chatbots are a unique software service that can be integrated into any social network and instant messenger. The task of operators is to choose the platform on which the largest target audience is concentrated
At this stage, the structure of the software is chosen. It will determine the scenarios of interaction with users
Design of the dialogue-based flow
The gambling software contains the main key queries with the help of which the robot will analyse the incoming applications and give answers
You can set a minimum algorithm in the FAQ format for the robot or organise a full-scale interactive service based on various psychological techniques
Before launching the program, it is necessary to check its effectiveness: how the robot responds to the requests of real people
Integration and launch
The program is implemented into the basis of the gambling platform or the third-party resource (social network, messenger)
Statistics and debugging
With the increase in real customers, loose ends of the system may be revealed ― the program needs to be customised and trained from time to time
Interesting statistics from Google: 65% of Internet users prefer to turn to the support service than to independently search for the necessary information on the website.
The decision to launch a mobile casino with a chatbot gives operators the following advantages:
The first bot that could play poker was created in the 1980s. Today, the technologies are light years away from that time.
Modern software represents a very large multiple of the capabilities of the first version since it is able to:
In most cases, users do not even realise that they are playing with the machine. The system records all the actions and reactions of gamblers, continuously self-learning and reproducing new algorithms in the right situations.
In 2017, scientists from 3 universities have managed to create a program that could beat 33 professional poker players.
Chatbots are an interesting and promising tool for online commerce. According to statistics from Statista, more than 80% of big Internet companies in the Netherlands, England, and France use automated messages to work with their target audience.
Advantages and prospects of working with chatbots:
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