Comprehensive 24/7 Support & Managed Services for Turnkey Casino

We stay online, so your business never goes offline
Main
Products
Turnkey Casino
Support & Services
Round-the-Clock Technical Support
24/7/365 monitoring and assistance
Multi-channel: phone, email, chat, tickets
Expert team resolving platform issues
Enterprise clients: dedicated account manager
Emergency escalation protocol (tiered support levels)
Guaranteed SLA: 15-min response, 2-hour resolution
<15 Min

Response

Dedicated Manager

Enterprise

4 Options

Channels

3-Tiered Support

Escalation

Platform Maintenance & Updates
Automated security updates
Regular platform optimisation
New game provider integrations
Compliance updates and patches
Performance monitoring and tuning
Fixing security vulnerabilities

Security patch

New games added

Optimisation deployed

Business Development Services
  • Marketing consultation and strategy
  • Affiliate program setup and management
  • Player acquisition strategies
  • Conversion optimisation services
  • Business analytics and reporting
Training & Documentation
  • Comprehensive admin training programs
  • Video tutorials library
  • Technical documentation access
  • Best practices knowledge base
  • Regular webinars and updates
Compliance & Risk Management
  • Ongoing compliance monitoring
  • Risk assessment services
  • Fraud prevention and detection
  • Regulatory update notifications
  • Audit support and preparation
How We Solved It
Game Server Outage
  • Issue: The Major slot provider server went offline during peak hours.
  • Resolution: Traffic rerouted via fallback engine.
Resolved in: 18 minutes
Payment Delay
  • Issue: Player withdrawal via altcoin is stuck due to network congestion.
  • Resolution: Escalated to the payment orchestrator, bypassed through the instant fallback method.
Resolved in: 2 hours
Licensing Audit Passed
  • Issue: The Client faced an unexpected regulator audit in Curacao.
  • Resolution: Passed with 0 remarks using our compliance pre-check package.
Outcome: Audit cleared in 1 day
DDoS Attack Mitigated
  • Issue: Sudden multi-vector DDoS during provider promo event.
  • Resolution: Mitigation auto-triggered via Cloudflare + server hardening.
Attack neutralised in: 6 minutes
Bonus Abuse Blocked
  • Issue: A bonus hunter syndicate exploited a multi-account promotion.
  • Resolution: Detected by AI-risk engine, accounts locked, funds frozen.
Prevention in: real-time
Game Integration Delays
  • Issue: New slot provider failed during staging tests.
  • Resolution: Our integration team patched schema conflicts + revalidated feeds.
Integration completed in: 3 hours
Migration to .bet Domain
  • Issue: Original .com blocked in the local market.
  • Resolution: Seamless migration to .bet mirror with SEO preservation.
Full switchover in: 24 hours
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