Build a Trusting Relationship with Gamblers: Secrets of Success

Such elements as a wide range of slots, big bonuses, and bright advertising may not work if operators have not built confidence between themselves and their clients. Players should not doubt the integrity of the iGaming platform since this is where they spend time and bet hard-earned money.

Honest Relationships

Gambling by default involves risk. When people place bids, they rely entirely on luck. Of course, it is possible to apply various strategies and monitor the actions of opponents. But the main decisive factor is still the randomness of the appearance of winning combinations on the reels.

Apart from betting, users risk their money and confidential data stored in online casinos. In the era of active cyber fraud, it can be stolen and transferred to third parties.

A modern iGaming portal should provide the following:

• complete security of the customers’ information;
• fairness and transparency of the gameplay;
• timely payment of prizes.

The relationship between punters and entrepreneurs is based on these 3 factors. The audience’s trust is a valuable asset. It is the support of gamblers that will help a business in difficult times and allow it to stay afloat.

Let us assume that in some months, operators did not offer clients extremely profitable bonuses, add new items to the catalogue, or respond to seasonal factors (approaching holidays, etc.). Users will remain loyal to the platform and will not go to competitors if they have confidence in the casino website.

Legal and Transparent Work in the Market

The availability of a licence is the key to the success and prosperity of a gambling business.

When visiting a digital resource, people first check the information about the permit. If there is no such document, then already at the stage of getting acquainted with the portal, doubts start arising.

Clients do not know whether the online casino operates honestly or whether it guarantees transparent gameplay and equal conditions for all clients.

If a project owner has obtained a relevant certificate, the audience will be convinced that the platform can and should be trusted.

Why It Is Important to Get a Licence

Let us consider the main advantages of having the necessary permit:

1. Legal work. Entrepreneurs are officially engaged in organising gambling and lottery activities. Without such a document, it will be difficult for project owners to open a bank account and register with the tax authorities. The absence of the certificate may also cause huge financial losses in the form of sanctions and fines.
2. Beneficial cooperation with the B2B segment. Legitimate businesses receive the best contracts with software vendors, hosting providers, advertising agencies, affiliates, and other representatives of the iGaming sector. An unlicensed website, for example, will not be able to support instalments via Visa, MasterCard, Neteller, or Skrill. These companies cooperate only with legal companies.
3. Trusting relationship with the audience. A permit is a guarantee of transparent gameplay and payment in full of the prizes won. Such actions as the launch of joint quests and tournaments with software developers or the implementation of large-scale marketing campaigns can be performed only by legitimate brands.

Where to Obtain a Certificate

The most obvious option is to do it in an offshore zone: the Isle of Man, Alderney, Curacao, Gibraltar, and other jurisdictions with a loyal attitude toward gambling. These countries offer a simplified company registration procedure and minimal tax rates.

One of the advantages of such jurisdictions is the right to receive international traffic legally. For example, Curacao licensees can interact with gamblers from all over the world, and businessmen from Alderney can interact with UK users.

Most European states require that a casino brand get a permit in their territories. This is the only way to legally accept bets from local players.

A similar practice exists in:

• Germany;
• Romania;
• Sweden;
• Denmark;
• Ukraine;
• Estonia;
• Latvia and other countries of the continent.

The conditions for obtaining a certificate differ depending on the selected jurisdiction. Most often, applicants need to provide a business plan for 3 years, confirm the availability of a bank guarantee, as well as to pay state and licence fees.

Many regulators also make it mandatory for the authorities to schedule interviews and conduct KYC checks with respect to key individuals (investors, executives, top managers, and founders).

Licensing of Casino Games and Systems

One of the main conditions for getting a permit is the use of certified software. It must be tested by independent world-famous agencies. These are QUINEL, eCOGRA, BMM Testlabs, iTechLab, Gaming Laboratory Internationale, and others.

Experts focus on:

• the work of the built-in random number generator;
• bonus programs;
• responsible gambling mechanisms.

Entrepreneurs can take the test independently or buy already certified content. Top software vendors (Microgaming, Pragmatic Play, Playtech, NetEnt) supply only proven solutions, so there is no doubt about their quality and reliability.

Installation of such products on the website is a guarantee of fair operation, transparent gameplay, and the correct formation of prize combinations. Punters will definitely trust this online casino since they will be 100% sure that the portal is not falsifying results or hiding real data.

Building an Impeccable Reputation

A positive image consists of a huge number of factors. Many of them can appear only under certain conditions, but they all significantly affect the success of a gambling startup.

Comfortable Deposition and Withdrawal of Funds

Betting means a game for money. That’s why every online casino needs to make sure that clients can conduct fast and secure transactions.

Basic requirements for business owners include:

1. Support for popular settlement methods. These are Internet acquiring, money transfers using digital wallets, as well as mobile and voucher operations. The audience trusts proven payment systems such as Visa, PayPal, MasterCard, Neteller, etc.
2. Provision of fast transactions. Delays in transfers of more than 12–24 hours raise questions among customers. They worry about whether the money will arrive and start playing with low stakes. Instant one-touch transactions are what modern Internet users value most.
3. Creation of a safe environment. In an era of high risks of fraud, gamblers do not want to disclose their information online. The fewer confidential details a casino asks for during a transfer, the more trust it inspires. It is advisable to use additional data encryption to increase protection against intruders.

Professional Staff

High-quality technical support is a must-have for any modern casino.

Players contact this service to find out more about a wide variety of issues. These are the nuances of verification and making a first deposit, game rules, features of bonuses, and conditions for participation in tournaments.

The specialists’ responses should be quick and succinct. It is important to promptly solve problems and provide a comfortable environment for users.

Politeness, tact, the ability to listen and not interrupt the interlocutor, and a positive attitude are qualities that customers highly appreciate. A friendly attitude and smoothing things over will attract visitors to the casino website and contribute to the expansion of its audience.

Modern Design of an iGaming Platform

Convenient navigation, original appearance, and a memorable logo have a huge impact on the client’s choice. People trust portals with a laconic and stylish design on a subconscious level. They also want to be part of the success that modern resources represent.

Creation of a Positive Information Field

Publications in the media, participation in industry conferences and thematic forums, as well as financing of social projects affect the image of casino projects.

Many top providers are gradually introducing ESG standards. Thus, they demonstrate a focus on generally accepted norms in social and corporate interaction.

Support of initiatives related to ecology and gender equality and publishing financial statements have a positive impact on the reputation of gambling businesses.

Effective Loyalty Program

Players always pay attention to the transparency of the accrual and payment of bonuses. If operators set wagers that are too complex, then clients will stop participating in advertising activities. The conditions for cashing out bonus funds must be realistic and feasible.

The second important point is customer encouragement. To perform this task, it is advisable to segment all registered users into groups. Classification criteria may include demographic factors, gaming preferences, behavioural patterns, and geolocation.

Each selected category should be offered different bonuses. If these are beginners or people who play rarely, then they can be provided with one or more free bets. Returning some of the lost money is also a good motivation for the audience.

VIP players should receive the most personalised offers:

• increased cashback;
• access to bonus rounds;
• various material incentives.

Entrepreneurs can take an example from large land-based casino complexes. They provide free hotel rooms, tickets to popular sports matches, and gift certificates to clothing shops, cosmetic stores, etc.

The Main Things about Confidence in the Gambling Industry

• People prefer to play on licensed platforms. Project owners can obtain a permit in Malta, Curacao, Alderney, the United Kingdom, and other prestigious jurisdictions.
• For an iGaming brand, the formation of an impeccable reputation consists of many factors. These are a comfortable deposition and withdrawal of funds, professional support, modern casino design, and the creation of a positive information field in the media.
• The launch of an effective loyalty program will help operators build a trusting relationship with their audience. In this case, they need to develop a transparent bonus system and promptly reward those customers who often play on the website for a long time.

We also offer the following useful services:

• business plan drafting;
• creation of HTML5 slots based on individual sketches;
• security software integration;
• promotion of iGaming projects;
• development of the sportsbook software, and much more.